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California Office of the Patient Advocate
“I had my first MRI. I was ignorant to the difference between my prior CT scans and an MRI scan. I was very nervous of the tight space and Teresa Childers was assigned to my MRI. I expressed my angst and my ignorance of the situation with her. Teresa was very calming and patient with me and took the time to explain the process to me with a suggestion of how to proceed in a way that helped calm me. I know this may seem insignificant to whoever is reading this, but I would not take the time to write this if it wasn’t significant to me. I was alone and felt overwhelmed and fear of anxiety. I want to express my appreciation to Teresa for her professionalism and caring bedside manner.”
“I want to thank Dr. Anderson for being very professional and very caring with my daughter. She was very ill when we checked her in. Dr. Anderson treated my daughter with so much care and professionalism. I felt secure that my daughter was being treated by professional medical staff. Thank you so very much for all your hard work and dedication. ”
“I want to commend Dr. Gonzalez and Monica Picard, RN, for their competence and compassion. They have always responded quickly, listened carefully, and explained things clearly. They helped my late mother, and they continue to help me whenever I need assistance. Well done, team!”
“I received the ultimate customer service from the staff, nurse and doctor. I will always feel comforted and optimistic about receiving the best treatment available when I need their services again.”
“I was met with a smile and a "good morning" before taking my blood work. Very respectful.”